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Have a question?

We receive a wide variety of inquiries every day. Feel free to browse through our frequently asked questions, or ask us directly through the contact form below or by phone. We’d love to hear from you. 

Elite HTS pattern

ELITE HTS CANADA

Unit 406, 17665 66A Avenue
Surrey, BC, Canada V3S 2A7

Ph: 604-575-8310
Toll Free: 1-844-609-5100

Office Hours: Monday to Friday
8am – 5pm (Pacific Standard Time)

sales@elitehts.com

ELITE HTS USA

ELITE HTS EUROPE

Our Locations

world map, all elite location, locations

Frequently asked questions

Elite Flourish

PREORDERING & ORDERING

How do I order?

Do you offer discounts to interior designers, home theater installers, or home builders?

How do I know how many chairs or what layout I should choose?

How much clearance is required behind each chair?

How wide does my doorway need to be?

CONSTRUCTION & COMPONENTS 

What is your typical lead time?

Do your theater chairs require assembly?

Are your chairs motorized and do they support 110v and 220v?

Are loveseats motorized as well and does each seat recline independently?

How do I know which foam firmness to choose?

What is the difference between Valentino leather and Silk leather?

OPTIONS & ACCESSORIES

Do you offer manual recline?

How is your swivel tray/iPad holder integrated into the chair?

Can I provide my own fabric or material?

Do you offer custom embroidery, logos, and family crests?

What options and accessories are available?

Do you build custom chaises and sectionals?

DELIVERY & SATISFACTION

What if I receive the chair and don’t find it comfortable? What are my options?

What type of warranty do you offer and how is it honored?

Do you have any shipping limitations?

Do you offer white glove delivery or in-home setup?