Home Theater FAQ

Our typical lead time is 14 – 18 weeks. Depending on the style/model ordered, we may be able to complete the order sooner. Please contact customer service for the most up-to-date lead times.

All of our theater chairs come individually pre-assembled (arms come pre-attached to the bases), so therefore the only assembly required is attaching one chair to the next within a row, so that the chairs do not shift around. This is done using standard wood screws which we provide (power drill recommended). The back rests are shipped laying flat so that the chairs can be easily moved in and out of small doorways.

All of our theater chairs are motorized and our transformer is universal so it is specially made to accommodate 110v and 220v in any country.

Yes, each chair in a loveseat configuration is motorized and reclines independently.

We offer Soft, Medium and Firm options however 90% of our customers choose our standard “Medium” foam firmness. Our customers who choose Soft or Firm usually have very specific requirements or an affinity for either foam type.

Our Valentino Leather is our standard, natural, top grain, Italian leather. Silk Leather on the other hand is an extremely buttery soft, comfortable, and flexible performance material that is soft like silk, yet has the visual and spill resistant qualities of leather. Silk Leather however is very costly to manufacture and therefore carries a small surcharge over our Valentino Leather.

No, we currently only offer powered, motorized recline

Our Swivel Tray and iPad holders are completely removable and easily slide in and out of our cupholders without any tools.

Yes. Since we are the manufacturer, many of our orders use COM (Customers Own Material).

Yes, we can embroider and digitize almost any design that is sent to us.

Since we are the manufacturer, we can accommodate most custom option requests. Our standard options include Piping, Storage Compartments, Removable Swivel Trays, and Crowson Tactile Sound Transducers. For images and more information please view our “Gallery” section.

Yes, any of our theater chair styles/models can be modified and converted into a chaise or sectional configuration.

The good news is that because our chairs are modular, the backrests can be modified or switched out to a different style after receiving the chair. There is however an applicable surcharge depending on the style/model of the chair. The arms however are pre-assembled and connected by screws and bolts, so it is more challenging to replace and switch the arms.

Alternatively, in the past we have occasionally built and sent a single chair to a client for evaluation. The remaining chairs in the configuration are sent once the customer is satisfied with the chair. Again, there is an additional surcharge for this service.

Our standard warranty is 20 Years and this covers the reclining motor, mechanism, and chair frame. Upholstery and foam cushioning is covered by a 5 Year warranty. Since we ship our product all over the world, we have designed our chairs in such a way that the various parts can easily be repaired or replaced if necessary. For example, our reclining motor easily slides in and out of the chair mechanism, and can be switched out with a new motor within 5 minutes. Our “Back Rests” also slide on and off the chair base with ease, so they can easily be sent back to us for repair or replacement.

The chair arms and seat cushions however come to you pre-assembled and are held in place by screws and bolts, so some tools are required in case of repair or replacement.

If on-site repair is needed, we can usually send a local upholstery servicing company to you or reimburse you for any repairs rendered.

We ship all over the world and there has not yet been a country that we have not been able to deliver to. Deliveries within North America are usually by truck, but many of our International orders go by sea or air. Some cities and airports throughout the world limit the size of their aircraft, therefore we must package and ship those orders accordingly.

Depending on your area, in-home setup is offered however there is a surcharge for this service, and delivery time is longer usually because of logistical planning and coordination as opposed to standard driveway delivery.